What Installation Assistance Covers

SmarterTools offers Installation Assistance to assist with the installation or upgrade of SmarterMail, SmarterTrack, or SmarterStats software. This can be performed via Webex or through an RDP/SSH connection to the server, and it may last up to two (2) hours, either all up front or in 2 - 1 hour blocks to account for data migrations, etc.

The following is a list of what is covered with an installation and upgrade ticket:

• Installation of the most recent Build of SmarterMail, SmarterTrack, or SmarterStats software onto a single server
• Upgrading SmarterMail, SmarterTrack, or SmarterStats software to the most recent major version allowed under the customer's license
• Setting up a default website and host-header
• Testing of the installed application

The following is a list of what is not covered with an installation and upgrade ticket:

• Migration of data from one server to another
• Making DNS changes
• Installation of server related software (IIS, etc.)
• Changing the web server used by any product. (E.g., changing SmarterMail from Kestrel to Nginx.)
• MS SQL Server and/or MySQL (or other database platform) maintenance, installation, etc.
• Integration with control panels or other third-party applications
• Configuring Failover setups
• Training