Subfolder move in webmail
Problem reported by Sébastien Riccio - 11/29/2025 at 11:16 PM
Resolved
Hello SM Folks,

A customer reported an interresting behavior when trying to move a subfolder to another folder.

How to reproduce:

1) Create a folder named "test folder"
2) Create a folder named "another test folder"
3) Create a subfolder named "subfolder test" inside the folder "test folder" created in step 1.

Now, try to move "subfolder test" from "test folder" to "another test folder".

It says "This folder already exists".


We were able to reproduce it on multiple test mailboxes in addition of customer's mailbox.

I went ahead and tried the exact same scenario from emClient (EWS) and the result is the same:


So it looks like it is not limited to webmail UI.

Kind regards.
Sébastien Riccio
System & Network Admin

Derek Curtis Replied
Employee Post
Thanks, Sebastien. Yep -- easily reproduceable. We'll get it written up. 
Derek Curtis COO SmarterTools Inc. www.smartertools.com
Sébastien Riccio Replied
Hello,

Any ETA available for a fix for this ? Customers are pinging us to know when they will be able to move their subfolders :)

Kindr regards
Sébastien Riccio System & Network Admin https://swisscenter.com
Derek Curtis Replied
Employee Post
It will be in this week's release. 
Derek Curtis COO SmarterTools Inc. www.smartertools.com
Sébastien Riccio Replied
Hello Derek,

Cool, thanks a lot for the info :)

Kind regards
Sébastien Riccio System & Network Admin https://swisscenter.com
Sébastien Riccio Replied
Hi Derek,

I really hope it's going to be released today. I announced it to our customers and scheduled an update this night.

On another hand, support answered today : " developers have identified a fix for this issue and it will be released with a future build of SmarterMail."

It's kinda vague...

Sébastien Riccio System & Network Admin https://swisscenter.com
Derek Curtis Replied
Employee Post Marked As Resolution
Yeah, we're finishing up a few last minute checks. We'll be releasing today. 
Derek Curtis COO SmarterTools Inc. www.smartertools.com
Michael Wallace Replied
How did the updated to the newest SmarterMail go @Sébastien Riccio.  
Sébastien Riccio Replied
I planned to upgrade this weekend, in order to fix the sub-folder move issues that our users complain about, but after reading the changelog I'm a bit nervousi it could break something else :/
We'll see how it goes...
Sébastien Riccio System & Network Admin https://swisscenter.com
Tony Scholz Replied
Employee Post
Hello, 

This issue has been resolved in the current SmarterMail release, available here: https://www.smartertools.com/SmarterMail/downloads

Build 9476 (Dec 11, 2025)
Fixed: Moving sub-folders to a new folder can fail with “This Folder Already Exists” error.

with plenty of other changes, please review the release notes here: https://www.smartertools.com/smartermail/release-notes/current

Thank you
Tony Scholz System/Network Administrator SmarterTools Inc. www.smartertools.com
Sébastien Riccio Replied
Hello,
Latest build installed. The folder move issue was tested and it is fixed.
Thanks!

Sébastien Riccio System & Network Admin https://swisscenter.com

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