J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273
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I wanted to update this thread. We applied build 9476 to three servers. After the update to 9476, two of the servers were stable. The server that we originally opened a ticket with support last year continued to experience the RAM issue.
We compared the servers and found that a large number of JSON files on the problematic server contained BOM characters, which I would assume came from migrating this server from Windows in order to see if the mem leak continued with Linux. The servers that were operating correctly did not have BOM characters in the JSON files. We corrected all affected JSON files, but this did not resolve the problem.
The issue was ultimately resolved by stopping the Index service, removing the IndexV2 folders for every user on the affected server, and then restarting the Index service. After doing this, the RAM leak stopped and the server has remained stable.
Hopefully this information helps anyone who is still experiencing this issue.
I spoke too soon. Five days plus and things were looking good, but I came in this morning to take a look and RAM is starting to climb again. This also seems to follow a pattern. Is there anything that SmarterMail runs from Sunday into Monday that is different than the rest of the week? For example, some sort of housekeeping, log rotation, etc.
I am going to run a DotMem snapshot tonight and re-open the ticket with SmarterTools. Another one of the three servers is also showing RAM creep, but it is not nearly as bad. I will continue to monitor that one to see if it stabilizes or keeps climbing.
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